Support

Updated: May 30, 2026

Welcome to Teepo support. We’ve gathered answers to the most common questions below. If you don’t find what you need, reach out by email anytime.

1. Contact Us

The fastest way to reach us is by email at customersupport@teepo.club. We typically reply within 1 – 2 business days.

Use this address for bug reports, feature requests, help with your account, or partnership inquiries.

2. Getting Started

What is Teepo?Teepo is a social app that helps golfers find playing partners, schedule rounds, and track every course they’ve played.

How do I start? Download Teepo Golf from the App Store → enter your invite code → choose a sign-in method (Apple / Google / Email / Phone) → set up your profile (display name, city, optional handicap) → browse nearby courts and players on the Discover tab.

Where do I get an invite code?Teepo is currently invite-only during beta. If a friend sent you a referral link, tap it (or scan the QR code) and the code will bind automatically after install. If you don’t have an invite yet, email us to request one.

3. Frequently Asked Questions

How do I host an open session?

Tap the floating “+” button at the center of the tab bar
Pick a course, time, hole count, and handicap range
Once posted, other golfers can request to join — you decide who to approve

What happens after I request to join someone’s session?

Your request goes into the host’s pending list
If approved, you get a push notification and join the session group chat
If declined, you’ll be notified so you can request a different game

Is handicap required?

Not required, but it helps match you with players at your level
Hosts can set a handicap range for their session (e.g. 10 – 20); players outside the range can’t request to join
Some hosts mark handicap as “strictly required” — players who haven’t set theirs can’t request that session

How does attendance verification work?

Once the session starts, participants can open the app at the course and verify attendance via GPS
If GPS fails, players on-site can manually confirm each other
Footprint, scores, and points only count after attendance is verified

What’s the Footprint map?

Every course you’ve played is automatically pinned on a watercolor world map
You can export a beautiful share card to WeChat, iMessage, or your photo library
Premium-tier courses are highlighted in gold to showcase your bucket-list checks

What can I do with Teepo Points?

Earn points by joining sessions, hosting games, recording scores, and keeping streaks
Redeem points in Profile → Points Shop for exclusive Teepo Bear merchandise
Your tier (10 ranks from “Tee Off” to “Grand Slam”) is shown on your profile

I’m not receiving push notifications.

iOS Settings → Notifications → Teepo → make sure “Allow Notifications” is on
Inside the app: Profile → Settings → Notification preferences — check that individual categories aren’t disabled
Restarting the device or reinstalling the app refreshes the push token if it’s gotten stale

What happens if I disable location?

The app still works, but “Nearby Courts” and “Nearby Players” won’t populate
GPS-based attendance verification won’t work (you’ll need to confirm manually with other players on-site)
We recommend setting it to at least “While Using the App”

4. Account & Privacy

How do I delete my account?

In-app: Profile → Settings → scroll to the bottom → “Delete Account”. Follow the prompts to re-authenticate and confirm.
By email: From the email address you signed up with, send a request to customersupport@teepo.club with the subject “Delete account request”. We’ll process it within 7 business days.

How is my data handled? See our Privacy Policy for the full breakdown. In short: we only collect what’s needed to run the app, and we never sell or share your data with third-party advertisers.

Can I switch sign-in methods? An account is currently bound to a single sign-in provider (Apple / Google / Email / Phone). If you need to switch, email customersupport@teepo.club and we’ll help.

5. Reporting Bugs & Security Issues

Found a bug or security concern? Email the address above and please include: