Refund Policy

Effective: September 22, 2026

This policy covers every payment you make to TEEPO, INC(“Teepo”, “we”) through the Teepo iOS app. Only two kinds of items are currently sold: registration fees for in-person official events organized by Teepo, and Teepo merchandise. All prices are in US dollars (USD). Payments are processed by Stripe, our third-party payment processor, and accept Apple Pay and major cards.

1. Event registration fees

• Self-service cancellation with a full refund: you can cancel your registration from the event page in the app at any time before the event's registration deadline, and the fee is refunded in full to your original payment method. If the event has no registration deadline, the self-service cutoff is 48 hours before tee-off.
• After the cutoff: in-app cancellation is no longer available. If something unexpected comes up, email customersupport@teepo.club and we will review the request case by case; a refund is not guaranteed.
• Cancelled or rescheduled events: if Teepo cancels an event, or reschedules it to a time you cannot attend, we refund the fee in full.
• Paid but no seat: if the event fills up or ends while your payment is completing, the payment is refunded in full automatically and you are notified in the app.
• No-shows: registrations that are not cancelled before the cutoff and do not attend are non-refundable.

2. Merchandise

• Before shipment: while an order is still “Preparing”, contact us to cancel it for a full refund.
• After delivery: within 14 days of delivery you may return unused, unwashed items in their original packaging. Return shipping is at your expense; the item price is refunded once the return is received and inspected.
• Defective or wrong items: contact us within 14 days of delivery with photos and we will replace the item or refund it in full, with shipping on us.
• Shipping area: we currently ship to US addresses only. Shipping cost and estimated timing are shown before you order.

3. How refunds are paid

Refunds always go back to the Apple Pay card or bank card you paid with. Stripe processes the refund as soon as we issue it, but banks typically take 5 to 10 business days to post it. Refund amounts exclude any fees your bank or card issuer may charge.

4. How to request one

Event-fee cancellations are self-service on the event page in the app. For anything else, email customersupport@teepo.club with your account email, the event name or order number, and the reason. We reply within 3 business days. For anything urgent, call +1 (253) 422-8490 (weekdays 9:00 – 17:00 US Pacific).

5. Disputes

If you do not recognize a charge, please contact us first; most issues are resolved the same day. If you dispute a charge with your card issuer instead, we will provide the registration or order record to Stripe as evidence of the transaction.

6. Changes

We may update this policy from time to time. The current version is always published on this page with its effective date; completed payments are governed by the policy in force at the time of payment.